Frequently Asked Questions (FAQs)
At Kozy Cove, we want to make sure you have all the information you need to enjoy our products and make the most of your cozy home. Below are answers to some common questions. If you don’t see your question here, feel free to reach out to us directly—we’re always happy to help!
General Product Questions
Our sheet sets are designed to fit mattresses up to 16 inches in depth. If your mattress is smaller than 16 inches, our fitted sheets will still fit snugly and securely.
We offer a variety of high-quality materials, including soft, breathable microfiber, sustainable bamboo, and organic cotton. Each material is selected to provide maximum comfort and durability.
Our sheets are easy to care for! Simply machine wash on a cold cycle with mild detergent and tumble dry on low heat. Avoid bleach or harsh chemicals to keep them soft and fresh for longer.
Yes, our sheets are hypoallergenic, making them ideal for those with sensitive skin or allergies. You can rest easy knowing that our bedding is gentle on your skin and free from harmful chemicals.
Our microfiber sheets are softer, more durable, and wrinkle-resistant compared to Egyptian cotton. They offer similar breathability and coolness, making them an excellent choice for year-round comfort.
Our bedding comes in a wide array of colors, including classic neutrals like white, grey, and beige, as well as vibrant hues like navy blue, purple, and green. You’ll find the perfect shade to match your bedroom décor.
No, our sheets are fade-resistant. Even after many washes, they will retain their vibrant color and softness, keeping your bed looking as good as new.
We offer a 30-day satisfaction guarantee. If for any reason you’re not happy with your purchase, you can return it for a full refund—no questions asked.
Blankets & Throws
Our fleece blankets come in various sizes, ranging from cozy throws to larger options that fit a king-sized bed. Whether you’re looking for something to snuggle up with on the couch or layer over your bed, we have you covered.
Absolutely! Our blankets are crafted from ultra-soft materials, like faux fur and fleece, providing warmth and coziness for all seasons.
Yes, just like our sheets, our blankets are hypoallergenic and perfect for anyone with sensitive skin or allergies.
Our blankets are machine washable. We recommend washing them in cold or medium-temperature water with mild detergent. To maintain their softness, tumble dry on low heat and avoid bleach or fabric softeners.
Pillows
We offer a variety of pillows, including memory foam, down alternatives, and bamboo pillows. Each is designed to provide the perfect balance of support and comfort for different sleeping styles.
Most of our pillows come with removable, machine-washable covers for easy care. Simply wash the cover on a cold cycle and tumble dry on low heat.
Yes! We offer pillows in different firmness levels to suit back, side, and stomach sleepers. Our supportive designs ensure proper neck and spine alignment for a comfortable night’s sleep.
Bedding Accessories
We offer a range of accessories to complete your bedroom look, including bed skirts, pillow shams, and decorative pillowcases. Each piece is crafted to add a touch of style and sophistication to your space.
We offer our accessories in a wide variety of colors and styles, making it easy to mix and match with your current bedding. Whether you're looking for a pop of color or a neutral tone, we’ve got something to fit every aesthetic.
Mattress Protectors & Covers
Our mattress protectors fit mattresses up to 10 inches thick, ensuring a snug fit that stays in place. They’re designed to work well even with mattress toppers.
Yes, our mattress protectors are waterproof and stain-resistant, offering excellent protection from spills, accidents, and dust mites.
Our mattress protectors are machine washable. Just wash on a cold cycle with mild detergent and tumble dry on low heat. They’re wrinkle-resistant, so no ironing is required!
Silk & Satin Pillowcases
Silk and satin pillowcases are gentle on your skin and hair, reducing friction that can lead to frizz, split ends, and wrinkles. They also help retain moisture, keeping your skin hydrated and your hair smooth.
To keep your silk pillowcases in top shape, hand wash or machine wash on a delicate cycle with cold water and mild detergent. Lay flat to dry or tumble dry on low heat.
Sustainability & Materials
Yes, we’re committed to sustainability. Many of our products are made from eco-friendly materials like bamboo and organic cotton, and our packaging is designed to minimize waste
Bamboo is a renewable resource that grows quickly without the need for pesticides or excessive water. Our bamboo bedding is soft, breathable, and produced using environmentally responsible practices.
Order & Shipping
We aim to process orders within 1-2 business days, and shipping times typically range from 3-7 days, depending on your location. You’ll receive a tracking number once your order is on its way.
Yes, we ship worldwide! Shipping fees and delivery times may vary depending on your location.
Absolutely. Once your order has shipped, you’ll receive a tracking number via email to keep you updated on its progress.
Additional Support
If you have any further questions or need assistance, don’t hesitate to reach out to our Customer Care Team. We're here to help you create your perfect cozy space!
184 Main Rd E, St Albans Victoria 3021, Australia
1800-123-222 / 1900-1570-230
contact@company.com
Everyday 9:00-17:00