30-Day Return Policy
You have 30 days from the date you receive your item to request a return. We’re happy to offer free return shipping to make the process easy and stress-free.
Our Refund Policy
At KozyCove™, we strive to ensure our customers are satisfied with their purchases. If you're not completely happy with your order, we've outlined our refund and return policy below.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags and in its original packaging
- Accompanied by a receipt or proof of purchase
How to Initiate a Return
To start a return, please contact us at hello@kozycove.com. If your return is accepted, we’ll provide you with a return shipping label and instructions on how and where to send your package. Please ensure that items are not sent back without first requesting a return, as they will not be accepted.
Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and rectify it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including custom products (such as special orders or personalized items) and personal care goods (such as beauty products). We also cannot accept returns on sale items or gift cards.
Exchanges
To ensure you get the right item, we recommend returning the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, accompanied by a receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that processing times may vary by bank or credit card company. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at hello@kozycove.com.
Explore out Products
Ready to create your own cozy cove? Shop our collection today and start building your dream space.